Mike and I just got back from Columbus, Ohio for wedding #1 during our crazy, busy summer. We flew Southwest Airlines...and I have to say, they really are the best way to fly. Sure, I nearly died on Monday during a very turbulent flight (see earlier posts), but I still only paid $79 for my flight and I got a free drink.
Southwest has it figured out--they offer low-cost flights, their average turnaround time at the gate is 30 minutes versus the more typical hour and a half, and they are often voted number one for customer satisfaction.
And then there are the workers.....have you seen how stinkin' happy they are?
More often than not, Southwest flight attendants are laughing and smiling with their co-workers. If you want a drink refill, no problem! Or an extra bag of peanuts? It's yours! Besides the great customer satisfaction, they are super funny. Here are some real comments I've heard during Southwest flights...
"Welcome to Columbus, Ohio. If you have a connecting flight, well, good luck catching that." (So true)
"If needed during a water evacuation, a life vest will drop down. To inflate, pull on the cord. If that doesn't work, blow into the tube. If that still doesn't work, well.....good luck!" (Ha! That's a great way to make nervous fliers laugh)
"If cabin pressure drops, oxygen masks will drop down. Please put yours on first, and then help your screaming husband." (Love it)
"Please put on your oxygen mask first, and then help your child. If you have more than one child, pick the one with the most potential." (Okay, that made me pee a little bit. Funny!)
Southwest-keep doing what you're doing, because you're way better than any other airline.